Steven specializes in public sector performance measurement and management.  His passion is helping public servants make performance management work, by supplementing the technical and analytical foundations of performance management with behavioral insights from individual and organizational psychology.  He has earned a Doctor of Business Administration (Cambridge College), a MS in Operations Research (Florida Institute of Technology), and a BS in Operations Research (United States Military Academy).  He is a Certified Quality Process Analyst (ASQ) and a Lean Six Sigma Master Black Belt (US Army).  He serves on the Board of Directors for the Military Operations Research Society and is the former Chair of the Federal Improvement Team.

Steven is a former US Army infantry officer and currently resides in Bel Air, MD, with his wife and sons.